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Shipping / Return Policy

-- Return Policy --

NEW ITEMS

Returnable within 14 days of delivery.


USED & VINTAGE ITEMS






Returnable within 7 days of delivery.


General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.


Refunds

Buyer receives a full refund in their original payment method less any shipping charges and a 15% restocking fee.


--Warranty Policy --

1. Within 12 months from the date of purchase, if the product fails under normal usage within the warranty period, CloudVocal will repair or replace the product in free of charge.

2. The complimentary gifts are not covered by the warranty. If there are any malfunction, please contact us within 7 days of purchase.
3. Please keep the order number for future warranty service.
4. Warranty service does not include the following: improper installation, operation, cleaning, maintenance, accident, damage, misusage, abuse, natural wear or other accidents, actions, faults or negligence causing a malfunction, etc.